Archive for the ‘Second Life’ Category

Outrider Sells Copyable Animations

Wednesday, July 2nd, 2008

I’ve added Outrider Animations by Zach Wolfe to my list of animators who sell their animations as copyable/no transfer. Remember always look for animations that are copyable/no transfer. They are a lot harder to lose than ones which are no copy.

Second Life Animators who sell copyable dances, poses and animations

Friday, June 20th, 2008

The other day I ran into Luth Brodie, a friend and fellow animator in Second Life. We got to talking about the state of the world and I was complaining about the Detach Bug, and how many people have been coming to me for help. I said to her, “You must be getting a lot of requests to replace animations with all the lost inventory.”

Reel Expression“Nope,” she said. “I haven’t been getting any requests.”

Why not? I’m sure many animators have been crushed by the number of requests for replacements. Well, it’s because Luth has been selling her animations as copyable/no transfer. Since her customers can copy their animations, they never lose them. Sure they might lose a HUD or two, but no problem. They just get a new AO, and copy the animations inside again.

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Reproducing the Detach Bug

Tuesday, May 20th, 2008

Do not wear or attach a hud that is sitting on the ground (rezzed in world). Instead, right click on the object and choose Take, then wear it from your inventory.

Why?

Nock Forager found a way to reproduce the detach bug and posted it at jira.secondlife.com:

1. Open build menu.
2. rez new box object.
3. rename it “Object A”.
4. Attach “Object A” to Left hand.

- Open inventory list and use filter key “object” make easier what will happen. -

5. You see “Object A” under the Objects folder.
6. Copy “Object A” and paste it in same folder.
7. Rename new “Object A” to “Object B”.
8. Drop “Object B” on floor (rez it).
9. Wear “Object B” directly from floor.

Obserbed:
“Object A” dissapear from inventory.

“Object B” appear under the Library folder as “worn on left hand”, but it just a shadow. You can’t rez it. And relogging make it completely disappear.

Should be:
“Object A” should remain under Objects folder as unweared.
“Object B” should located under Objects folder.

Notice that he is attaching these objects directly while they sit on the ground. This may not be the only way to trigger this bug, but it only reinforces what should be a law for HUDDLES users. Once again:

Do not wear or attach a hud that is sitting on the ground (rezzed in world). Instead, right click on the object and choose Take, then wear it from your inventory.

If you have suffered from this bug, please post a comment to confirm whether or not you ever wear your HUD directly from the ground.

All Users (Basic and Premium) Should Be Able to Request an Inventory Repair

Sunday, May 11th, 2008

It’s simply unacceptable that Linden Lab has no pathway for Basic users to recover lost inventory. Inventory Loss is still pervasive. There has been a rash of inventory problems in the last couple of months. Basic users who lose inventory are typically power users in Second Life. They rent land, they buy lindens on the Lindex and they are the bulk of customers who buy products from content creators. It’s appalling that Linden Lab’s official response to their plight is “go premium or go away.” Collectively they contribute mightily to Linden Lab’s bottom line, they deserve at least some minimal service when their property disappears because of Second Life’s faulty code.

There should be a quick and easy way for Basic users to request an inventory repair from customer service. They should add either a way for a Basic member to request one, or a way for all of us to run one ourselves through the website.

Please take the time to vote for this issue on the jira: https://jira.secondlife.com/browse/WEB-656

Basic Member who Lost Inventory?

Monday, April 21st, 2008

I now strongly suggest anyone who is a basic member of Second Life and who has lost inventory to become a premium member so that you can get customer support on the matter. I have been hesitant to recommend this because I was not sure that it would help. However, over the last few days, I’ve heard of several cases of people who have managed to get support and retrieved their lost HUDs (and other items).

In the mean time, I’m going to research other ways we can lobby Linden Lab to both fix the bug that is causing this latest rash of inventory losses and to create a channel where Basic members can get support for inventory issues.

I also found this issue on jira, I think this deserves many, many votes: To gather Inventory loss troubleshooting data, let Basic users submit tickets for loss.

Inventory loss bugs affect many Premium & Basic users. Linden has been interested in getting timely data to help track down the causes. However currently, only Premium users may submit tickets about inventory loss. By not allowing Basic users to submit tickets about this, Linden is losing all the troubleshooting data they could provide. And clearly, it’s needed. Linden should start letting Basic users submit inventory loss tickets. Besides, Basic users contribute to the economy, by buying items, buying/renting land, etc. It doesn’t seem fair that there is *zero* official concern when their investment in the economy (items) is affected (lost).

Please note, this issue is not specifically requesting that Linden HELP Basic users (though actually I think it should when we lose items)…it is requesting that we be ALLOWED to help Linden! By giving them data (ticket info) to help them track down bugs that affect everyone.

It’s not enough. Inventory loss should be something that all users of Second Life should be able to get support for, but it’s a start.

A new bug affecting Mac OS X users

Thursday, November 29th, 2007

There is a bug in the SL client which affects two of my products, the Landmark Pal and the EZ Animator Deluxe. Basically it breaks the function that maps landmarks. It only affects people using OS X “with the Intel version of the client, OS X on PPC seems to work as designed.”

This bug was reported June 27th. As of today, it’s not been assigned to someone to fix. It might be because it only had 11 votes. This is disappointing, because this kind of bug should be quite easy to track down and fix. Please vote for it so it can move up as a priority for them.

What’s the best Dance HUD for Second Life?

Monday, November 19th, 2007

A few recommendations posted in the Second Life forums:

I use HUDDLES Deluxe, which not only does all that, but can be used as an AO as well. It’s not super cheap, but I think it’s worth the cost. :)

I’ll second Ann on this. I love my Huddles.

Huddles +1

Huddles user here. The dancers version of the Swiss Army Knife :)
It will cost more than some lesser HUDs but then again you are unlikely to ever need another

Getting the most from customer service in Second Life

Sunday, September 9th, 2007

I’ve come to realize that a good portion of what I’m actually selling in Second Life is customer service. My best selling product is the HUDDLES EZ Animator Deluxe. Although most of the features are easy to learn, it’s not uncommon for someone to get stuck, have a question or even break their EZ Animator in some way.

I decided when I started I was going to do my best to help any customer who needed it. I would answer questions, point them to information that would help and even walk them through set up procedures if necessary.

I try to be patient and pleasant when helping someone. But I have a few tips to customers who want help.

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Inventory loss in Second Life

Thursday, September 6th, 2007

Are there really only 155 people who care about inventory loss in Second Life? Why haven’t more people voted for this jira issue to be a priority?

Meta-Issue: Inventory Loss: issues, fixes, development

What is an Animation Override?

Tuesday, April 10th, 2007

If you have spent any time in Second Life, one of the first things that you will notice is that the avatars walk funny. Many people describe it as a “duck walk”. It looks awkward and silly and most importantly it doesn’t look like someone walking.

One of the first things that people often want to do once they join Second Life is get a decent walk (right after getting a nice skin and a fabulous flexi-prim hair). One way you can replace your duck walk is by finding some boots with a walk replacer built in. This is a fine solution if all you want to do is replace your walk, but if you want to replace your other default animations like sitting, standing, flying and jumping, you will want to use an Animation Override.

An Animation Override (or AO) is a scripted object that you wear. You load it with animations and it uses those animations to replace your default ones automatically. So when you walk, sit or stand, it plays the animations you choose.

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