Archive for the ‘News’ Category

For customer support, contact Connor Trudeau

Saturday, February 20th, 2010

The best way to get prompt customer support is to IM Connor Trudeau in Second Life. Do not drop notecards or send IMs to Keiki Lemieux, almost all issues should be directed to Connor Trudeau via IM. Because of some personal issues, I have not kept up with correspondence directly to Keiki Lemieux, nor have I kept up with the comments on this blog. However, Connor has kept up and can usually help you within 24-48 hours with any problem.

I will be trying to keep up with correspondence and blog comments going forward from today.

Outrider Sells Copyable Animations

Wednesday, July 2nd, 2008

I’ve added Outrider Animations by Zach Wolfe to my list of animators who sell their animations as copyable/no transfer. Remember always look for animations that are copyable/no transfer. They are a lot harder to lose than ones which are no copy.

Reproducing the Detach Bug

Tuesday, May 20th, 2008

Do not wear or attach a hud that is sitting on the ground (rezzed in world). Instead, right click on the object and choose Take, then wear it from your inventory.

Why?

Nock Forager found a way to reproduce the detach bug and posted it at jira.secondlife.com:

1. Open build menu.
2. rez new box object.
3. rename it “Object A”.
4. Attach “Object A” to Left hand.

- Open inventory list and use filter key “object” make easier what will happen. -

5. You see “Object A” under the Objects folder.
6. Copy “Object A” and paste it in same folder.
7. Rename new “Object A” to “Object B”.
8. Drop “Object B” on floor (rez it).
9. Wear “Object B” directly from floor.

Obserbed:
“Object A” dissapear from inventory.

“Object B” appear under the Library folder as “worn on left hand”, but it just a shadow. You can’t rez it. And relogging make it completely disappear.

Should be:
“Object A” should remain under Objects folder as unweared.
“Object B” should located under Objects folder.

Notice that he is attaching these objects directly while they sit on the ground. This may not be the only way to trigger this bug, but it only reinforces what should be a law for HUDDLES users. Once again:

Do not wear or attach a hud that is sitting on the ground (rezzed in world). Instead, right click on the object and choose Take, then wear it from your inventory.

If you have suffered from this bug, please post a comment to confirm whether or not you ever wear your HUD directly from the ground.

Gift Box Server

Tuesday, February 19th, 2008

I had a problem with the gift box server that started when I rolled out version 1.2.0. I think everyone who redeemed a gift certificate should have their EZAD by now. And delivery of gift boxes should be relatively quick now. Remember gift boxes are available for sale at HUDDLES Headquarters on Animation Island.

Also, I periodically test how long it takes to get an update after saying /99update. Right now it takes about 15 minutes to get it. It was taking 30 minutes over the weekend. If you do use that method to get your update, say it once and wait. You will receive it eventually.

Update 2/20:  The server slowdown seems to be over. Update requests are being processed right away now.

Release notes for HUDDLES EZ Animator Deluxe v1.2.0

Saturday, February 16th, 2008

There is a new version of the EZ Animator Deluxe. It started out as a small update to add the ZHAO II script, but as I went along it got bigger and bigger. I’ve added some big improvements to the core functions (the AO and dancing), made a lot of bug fixes and added several new macro commands for the power user.

New AO Script

I’ve finally upgraded from the original ZHAO script to the ZHAO II. What’s so great about the ZHAO II?

  • You can add as many stands to the ZHAO II as you like. That’s right, you aren’t limited to 5 stands or 12 stands, but as many stands as the ZHAO II script can hold in it’s memory. In practice that might be 30 or 40 stands max.
  • You can add up to 12 sits, walks and ground sits.
  • Also, the notecard is much easier to setup then the older AO scripts out there.
  • You can switch between random and sequential mode for the order that stands play

I have a page to help people upgrade their AO from older versions of the EZAD. Also note that I’ve made a lot of small optimizations to the script to squeeze more memory out. Where as the default ZHAO script only has 11% of it’s memory available for animations, the EZAD version has 21% available for animations.

Dance Improvements

The big news here is that I’ve changed the scripts to make it possible for you to have more than 10 dancers. You could actually sync up 50 dancers now on one HUD. It takes some hacking, but I’ve provided instructions here.

New Macro Commands

I’ve added several new commands and made adjustments to one.

  • [OWNER_SAY] Text that follows this command will be displayed to the owner only using the llOwnerSay() function.
  • [REGION_SAY:XX] Used to broadcast text throughout a region on any channel besides 0.
  • [EMAIL] Send emails to objects within SL or any email account outside of SL.
  • [RADIO] Used to change the radio stream on a parcel that you own. Also includes a group radio object to change the stream on a group owned parcel.
  • [GIVE] Used to send copies of items inside the EZAD to other avatars.
  • [IM] Used to send instant messages to other avatars.
  • [HUG] Made a change to add another parameter to hug macros.

Other new features

I added a tools button which currently has 4 tools:

  • Create a SLURL link based on the current location
  • Create text for [MAP] macro based on the current location
  • Sensor to find out who is nearby and who is within chat range
  • List current dancers

Future versions of the EZAD will likely include more tools under this menu.

Also, I’ve added a new chat command to set a target. If you say /99target followed by the full name of the avatar you wish to target, the HUD will target them. In order for it to work, their key must be included in the Moopf Murray name2key database. This feature would be especially helpful when using the [GIVE] and [IM] commands.

All help is being moved to the web. Instead of updating the help notecard, all help will be on the web. Notecards within SL are a poor way to handle anything but the simplest and shortest help documentation. Now that it’s been moved to the web, I can more easily add to and clarify the help information. Others can add to the help documentation though comments and questions. And the help documents can be translated dynamically into other languages on the web. (more…)

Holiday Sale on the HUDDLES EZ Animator Deluxe at slexchange.com

Tuesday, December 18th, 2007

The HUDDLES EZ Animator Deluxe is on sale for a limited time only at slexchange.com for only 1249L. That’s 250L cheaper than you will find it anywhere else. This is just one way to give an EZ Animator to a friend this year. You can also buy gift boxes at the regular price in Second Life, at HUDDLES Headquarters.

The sale will last at least until this Friday, December 21st.

EDIT: Sale is now over. Thanks everyone!

A new bug affecting Mac OS X users

Thursday, November 29th, 2007

There is a bug in the SL client which affects two of my products, the Landmark Pal and the EZ Animator Deluxe. Basically it breaks the function that maps landmarks. It only affects people using OS X “with the Intel version of the client, OS X on PPC seems to work as designed.”

This bug was reported June 27th. As of today, it’s not been assigned to someone to fix. It might be because it only had 11 votes. This is disappointing, because this kind of bug should be quite easy to track down and fix. Please vote for it so it can move up as a priority for them.

Special sale for members of the HUDDLES Customer Service group

Friday, November 23rd, 2007

I’m holding a sale this weekend for members of the HUDDLES Customer Service group. Buy an EZ Animator Deluxe Gift Box and save 20%. Sale ends on Sunday night, November 25th. You must be a member of HUDDLES Customer Service to tp into the parcel. If you are, you can use this link to go to the super secret sale (http://slurl.com/secondlife/Animation%20Island/64/74/28).

What’s the best Dance HUD for Second Life?

Monday, November 19th, 2007

A few recommendations posted in the Second Life forums:

I use HUDDLES Deluxe, which not only does all that, but can be used as an AO as well. It’s not super cheap, but I think it’s worth the cost. :)

I’ll second Ann on this. I love my Huddles.

Huddles +1

Huddles user here. The dancers version of the Swiss Army Knife :)
It will cost more than some lesser HUDs but then again you are unlikely to ever need another

Project Open Letter

Tuesday, May 1st, 2007

If you are someone who has spent much time in Second Life and cares about it’s future, please go to Project Open Letter and consider signing this. It has already been sent to Linden Lab, but it’s time to speak up and tell them that they are squandering the world they created.

In the past eighteen months, Second Life has expanded, growing from a small community of early adopters to a platform supporting millions of users. Linden Lab has created a world that inspires a deep level of passion in its users and provides unprecedented opportunities to share creatively, socially, and financially.

With explosive levels of growth often come unexpected problems. In keeping with your company’s policy and rich history of resident involvement, we the undersigned would like to take this opportunity to address some concerns that we feel have gone unanswered for too long.

There are some consistent, ongoing problems that are getting worse under heavy load, not better, and are not simply irritants but problems that are causing financial loss in some cases, which is unacceptable. Here is a brief list of the main concerns:

  • Inventory loss – this is a devastating problem that is worsening. We have no ability to protect our own inventories through backups, and are trusting you to protect that data. This is the highest priority. Sensible inventory limits (on non-verified accounts only), combined with better management tools and ways to protect our inventory ourselves would help to mitigate the problem as well. Regardless, this cannot continue – we will not accept financial loss as a feature of Second Life. It is your responsibility as service provider to ensure our data is not lost, and you are failing us.
  • Problems with Find and Friends List – we continue to see search outages on a far too regular basis. It is bad enough trying to get anywhere without being able to use search, but many users are also paying money for classified ads. Our friends lists just do not work reliably any longer, after years without an issue with them. If America Online/MSN/Yahoo can provide presence information for hundreds of millions of users, surely there is a way to make our friends lists work again.
  • Grid stability and performance – teleports fail quite regularly, especially under heavy load. Attachments end up in places they did not start out in, and sim performance varies wildly. None of this makes for a very pleasant experience for users. Long promised improvement to physics and scripting would help dramatically to reduce these problems, but there are a lot of other scalability issues as well. It often feels like the grid is coming apart at the seams. The promised use of limiting logins of non-verified accounts during peak load has been severely lacking. This would be an effective interim solution to load issues, but Linden Lab seems unwilling to use it.
  • Build tool problems – the importance of build tools that actually work as promised cannot be overstated enough – we rely on them to create content. Prim drift, disappearing prims, imprecise placement, problems with linking and other issues with the tools need to be addressed. Too much time is being spent trying to work around the problems.
  • Transaction problems – inventory deliveries are failing with an alarming (and annoying) frequency, leaving merchants with the burden of replacing missing content and having to try to confim the transaction in the first place. We trust that our L$ balances are accurate, but given recent problems, that is a cause for concern as well, and one we place our full trust in you to ensure its accuracy.

We remain fully supportive of Second Life and are more than willing to continue doing our part to help, but our confidence is steadily being eroded due to a general lack of communication and the apparent failure to successfully address the many issues detailed above. What we are asking for is that these problems are addressed immediately, ahead of new features, and that we are able to see tangible improvements. We accept that this will not happen overnight but it also cannot be allowed to continue indefinitely either.

Thank you for taking the time to read this letter.

Sincerely,

The Undersigned