Comments on: If you lose inventory, make sure you get support from Linden Lab http://imakehuddles.com/wordpress/2008/04/19/if-you-lose-inventory-make-sure-you-get-support-from-linden-lab/ Games & Gadgets for Second Life Sat, 06 Sep 2008 02:12:23 +0000 http://wordpress.org/?v=2.6.1 By: I Make HUDDLES™ » Blog Archive » Linden Lab Customer Service Improving? http://imakehuddles.com/wordpress/2008/04/19/if-you-lose-inventory-make-sure-you-get-support-from-linden-lab/#comment-423 I Make HUDDLES™ » Blog Archive » Linden Lab Customer Service Improving? Fri, 20 Jun 2008 17:53:06 +0000 http://imakehuddles.com/wordpress/?p=133#comment-423 [...] which has been eating HUDs for the last few months. As I blogged about in April, there is a way to get your HUDs and other attachments back when they disappear after detaching. But only Linden Lab customer service can do it for [...] [...] which has been eating HUDs for the last few months. As I blogged about in April, there is a way to get your HUDs and other attachments back when they disappear after detaching. But only Linden Lab customer service can do it for [...]

]]> By: Ryan Stuart http://imakehuddles.com/wordpress/2008/04/19/if-you-lose-inventory-make-sure-you-get-support-from-linden-lab/#comment-396 Ryan Stuart Thu, 05 Jun 2008 21:28:59 +0000 http://imakehuddles.com/wordpress/?p=133#comment-396 Linden sent me a email about my ticket. It was closed, and attached was a long page of "what to do" things about missing inventory and such. Shows that they really put thought through for basic accounts, hm? :( Linden sent me a email about my ticket. It was closed, and attached was a long page of “what to do” things about missing inventory and such.
Shows that they really put thought through for basic accounts, hm? :(

]]> By: Ryan Stuart http://imakehuddles.com/wordpress/2008/04/19/if-you-lose-inventory-make-sure-you-get-support-from-linden-lab/#comment-395 Ryan Stuart Thu, 05 Jun 2008 21:13:47 +0000 http://imakehuddles.com/wordpress/?p=133#comment-395 Still hoping a Linden will be a blessing and repair my inventory for me.... Hope things go well for everyone else. Still hoping a Linden will be a blessing and repair my inventory for me….
Hope things go well for everyone else.

]]> By: Keiki Lemieux http://imakehuddles.com/wordpress/2008/04/19/if-you-lose-inventory-make-sure-you-get-support-from-linden-lab/#comment-394 Keiki Lemieux Tue, 03 Jun 2008 13:53:50 +0000 http://imakehuddles.com/wordpress/?p=133#comment-394 Krystine, great news! Ryan, keep trying, if you can get someone to actually help, it usually works. Krystine, great news! Ryan, keep trying, if you can get someone to actually help, it usually works.

]]> By: Krystine Qinan http://imakehuddles.com/wordpress/2008/04/19/if-you-lose-inventory-make-sure-you-get-support-from-linden-lab/#comment-393 Krystine Qinan Tue, 03 Jun 2008 03:29:27 +0000 http://imakehuddles.com/wordpress/?p=133#comment-393 SUCCESS!!! I gave Live Chat another shot tonight, and they were able to get my Huddles back to me....intact! Persistence did pay off, Keiki! Thanks for all your help! SUCCESS!!!

I gave Live Chat another shot tonight, and they were able to get my Huddles back to me….intact!

Persistence did pay off, Keiki! Thanks for all your help!

]]> By: Ryan Stuart http://imakehuddles.com/wordpress/2008/04/19/if-you-lose-inventory-make-sure-you-get-support-from-linden-lab/#comment-388 Ryan Stuart Mon, 02 Jun 2008 02:40:05 +0000 http://imakehuddles.com/wordpress/?p=133#comment-388 This bug hit me a week ago when I attached a new HUD to my page. It knocked off the AO like normal (thinking it would go back into my inventory like it always does), but when I went the next day to reattach it, it was completely gone. The first time I sent a ticket, and the response that I got was as followed: Hello ryan Thanks for contacting us regarding your problem. I am passing this ticket across to our in-world team who will be in contact with you shortly. Regards Dominic Linden Lab Support ------------------------------------------------------- Though, I'm sure they will never actually send it on, I hope that they do actually fix this bug so I can get my many AO's and my chimera back into my inventory. I will be coming back to this page often to see whats happening with the progress. This bug hit me a week ago when I attached a new HUD to my page. It knocked off the AO like normal (thinking it would go back into my inventory like it always does), but when I went the next day to reattach it, it was completely gone. The first time I sent a ticket, and the response that I got was as followed:

Hello ryan

Thanks for contacting us regarding your problem.

I am passing this ticket across to our in-world team who will be in contact with you shortly.

Regards

Dominic

Linden Lab Support
——————————————————-
Though, I’m sure they will never actually send it on, I hope that they do actually fix this bug so I can get my many AO’s and my chimera back into my inventory. I will be coming back to this page often to see whats happening with the progress.

]]> By: Keiki Lemieux http://imakehuddles.com/wordpress/2008/04/19/if-you-lose-inventory-make-sure-you-get-support-from-linden-lab/#comment-387 Keiki Lemieux Sun, 01 Jun 2008 22:09:22 +0000 http://imakehuddles.com/wordpress/?p=133#comment-387 Be persistent, Krystine. Several people have gotten the run around with a CS person only to get help later. Be persistent, Krystine. Several people have gotten the run around with a CS person only to get help later.

]]> By: Krystine Qinan http://imakehuddles.com/wordpress/2008/04/19/if-you-lose-inventory-make-sure-you-get-support-from-linden-lab/#comment-386 Krystine Qinan Sun, 01 Jun 2008 21:12:21 +0000 http://imakehuddles.com/wordpress/?p=133#comment-386 I went ahead and signed up as a premium member today so that I could request inventory repair via Live Chat. Here's what I got in the way of help. Kate: Hello Krystine_Qinan, what can I help you with? Krystine_Qinan: I need an inventory repair. Krystine_Qinan: Last week I was wearing multiple HUD's and they disappeared when I did the "detach all" Krystine_Qinan: I have searched my inventory thoroughly and also cleared cache. Still no hud. Kate: Krystine can you submit a ticket please. We are checking on potential asset server issues right now and I don't want to work on your account unless I know all is clear. Krystine_Qinan: I'd rather check back with live chat later. My experience with tickets hasn't been good. Krystine_Qinan: How long do you think they'll be checking on the potential asset server issues? Kate: If we find anything we will post to the status blog. Krystine_Qinan: k Krystine_Qinan: I'll keep checking. Kate: ok I went ahead and signed up as a premium member today so that I could request inventory repair via Live Chat. Here’s what I got in the way of help.

Kate: Hello Krystine_Qinan, what can I help you with?
Krystine_Qinan: I need an inventory repair.
Krystine_Qinan: Last week I was wearing multiple HUD’s and they disappeared when I did the “detach all”
Krystine_Qinan: I have searched my inventory thoroughly and also cleared cache. Still no hud.
Kate: Krystine can you submit a ticket please. We are checking on potential asset server issues right now and I don’t want to work on your account unless I know all is clear.
Krystine_Qinan: I’d rather check back with live chat later. My experience with tickets hasn’t been good.
Krystine_Qinan: How long do you think they’ll be checking on the potential asset server issues?
Kate: If we find anything we will post to the status blog.
Krystine_Qinan: k
Krystine_Qinan: I’ll keep checking.
Kate: ok

]]> By: Xanthia Lisle http://imakehuddles.com/wordpress/2008/04/19/if-you-lose-inventory-make-sure-you-get-support-from-linden-lab/#comment-283 Xanthia Lisle Sun, 04 May 2008 23:12:34 +0000 http://imakehuddles.com/wordpress/?p=133#comment-283 Ok, finally retrieved both my huddles... here's what you have to do: 1) sign up as a premium member - you can't do the below without it... 2) go to the support page 3) go to live chat 4) tell the operator everything that happened to the best of your ability and request: I need an inventory repair. Be as specific as you can. It will take sometime, approx 30 minutes. Be patient. 5) they will come back and say check your inventory. It likely won't be in there... you need to REBOOT SL. When you come back in it will say Repairing Inventory Folders. 6) check to make sure it's there - report this back to the operator. 7) If this doesn't work, the last resort is to submit a ticket -- good luck getting it heard. GOOD LUCK! I hope it works for you as it did me, I've spent most of the day trying to get this back together! Xanthia Lisle :) Ok, finally retrieved both my huddles… here’s what you have to do:

1) sign up as a premium member - you can’t do the below without it…
2) go to the support page
3) go to live chat
4) tell the operator everything that happened to the best of your ability and request: I need an inventory repair. Be as specific as you can. It will take sometime, approx 30 minutes. Be patient.
5) they will come back and say check your inventory. It likely won’t be in there… you need to REBOOT SL. When you come back in it will say Repairing Inventory Folders.
6) check to make sure it’s there - report this back to the operator.
7) If this doesn’t work, the last resort is to submit a ticket — good luck getting it heard.

GOOD LUCK! I hope it works for you as it did me, I’ve spent most of the day trying to get this back together!

Xanthia Lisle :)

]]> By: Xanthia Lisle http://imakehuddles.com/wordpress/2008/04/19/if-you-lose-inventory-make-sure-you-get-support-from-linden-lab/#comment-282 Xanthia Lisle Sun, 04 May 2008 21:47:14 +0000 http://imakehuddles.com/wordpress/?p=133#comment-282 I noticed the loss of my first huddles last night, i'm a Theatre Director and was attempting to run my Saturday show. I run two basics at the same time. The loss of the first one hit me hard because it had all my irreplaceable dances in it that were created specifically for the club i work. So, I asked the owner of the club to loan me some of her dances to limp through the production. I detached the second huddles which was still attached to my HUD to load these in there and crashed. It ate the second huddles too... when I logged back in, both huddles and about 50k in dances missing. So I had to cancel my production last night and ran the party. This morning I go to the second life website and basically as a BASIC member, they tell me I'm screwed with inventory loss... and refer me to HELP Island. Same thing, as the website, tell you to clear cache and come back in, doesn't help. So now thanks to this, I'm going to try the live chat and see if that works. Thanks all! I noticed the loss of my first huddles last night, i’m a Theatre Director and was attempting to run my Saturday show. I run two basics at the same time. The loss of the first one hit me hard because it had all my irreplaceable dances in it that were created specifically for the club i work. So, I asked the owner of the club to loan me some of her dances to limp through the production. I detached the second huddles which was still attached to my HUD to load these in there and crashed. It ate the second huddles too… when I logged back in, both huddles and about 50k in dances missing.

So I had to cancel my production last night and ran the party. This morning I go to the second life website and basically as a BASIC member, they tell me I’m screwed with inventory loss… and refer me to HELP Island. Same thing, as the website, tell you to clear cache and come back in, doesn’t help. So now thanks to this, I’m going to try the live chat and see if that works.

Thanks all!

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