I now strongly suggest anyone who is a basic member of Second Life and who has lost inventory to become a premium member so that you can get customer support on the matter. I have been hesitant to recommend this because I was not sure that it would help. However, over the last few days, I’ve heard of several cases of people who have managed to get support and retrieved their lost HUDs (and other items).
In the mean time, I’m going to research other ways we can lobby Linden Lab to both fix the bug that is causing this latest rash of inventory losses and to create a channel where Basic members can get support for inventory issues.
I also found this issue on jira, I think this deserves many, many votes: To gather Inventory loss troubleshooting data, let Basic users submit tickets for loss.
Inventory loss bugs affect many Premium & Basic users. Linden has been interested in getting timely data to help track down the causes. However currently, only Premium users may submit tickets about inventory loss. By not allowing Basic users to submit tickets about this, Linden is losing all the troubleshooting data they could provide. And clearly, it’s needed. Linden should start letting Basic users submit inventory loss tickets. Besides, Basic users contribute to the economy, by buying items, buying/renting land, etc. It doesn’t seem fair that there is *zero* official concern when their investment in the economy (items) is affected (lost).
Please note, this issue is not specifically requesting that Linden HELP Basic users (though actually I think it should when we lose items)…it is requesting that we be ALLOWED to help Linden! By giving them data (ticket info) to help them track down bugs that affect everyone.
It’s not enough. Inventory loss should be something that all users of Second Life should be able to get support for, but it’s a start.